Privacy Policy

This Privacy Policy describes how Lekhomo Consulting ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website, engage with our coaching services, or otherwise interact with us. This is a general template intended for informational purposes only and should be reviewed and customized to reflect your specific business practices and legal requirements.

Last updated: 07/01/2026

1. Who We Are

Lekhomo Consulting provides life coaching and related personal development services. For the purposes of this Privacy Policy, we are the data controller responsible for the processing of your personal information. You can customize this section with your full legal business name, registration details, and contact information.

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected through our website, booking and intake forms, email communications, social media channels, and in the course of delivering our life coaching services, whether online or in person.

3. Your Consent

By using our website or engaging with our services, you agree to the collection and use of information in accordance with this Privacy Policy. Where required by law, we will request your explicit consent before collecting or processing certain types of personal data (for example, sensitive information or marketing communications). You may withdraw your consent at any time by contacting us using the details provided in the "Contact Us" section below.

4. Information We Collect

We may collect different types of information depending on how you interact with us. You can customize and refine this list based on the specific data your life coaching practice collects.

  • Contact information, such as your name, email address, phone number, and mailing address.
  • Booking and account information, such as session bookings, time zone, and communication preferences.
  • Coaching-related information that you choose to share in application or intake forms, questionnaires, assessments, or during coaching sessions (for example, goals, challenges, lifestyle information, and personal history).
  • Payment information, such as billing details and transaction records (note: actual payment card details are typically processed by third-party payment providers and not stored by us directly).
  • Technical information collected automatically, such as IP address, browser type, device identifiers, pages visited, and referring/exit pages.
  • Usage and interaction data, such as email engagement (opens, clicks), downloads, and interactions with our website or resources.
  • Marketing and communication preferences, such as your choices about receiving newsletters, offers, or updates from us.

5. How We Use Your Information

We use the information we collect for the following purposes. Please adapt this list to accurately reflect your actual practices:

  • To provide, personalize, and deliver our life coaching services and resources.
  • To communicate with you regarding appointments, updates, confirmations, and support queries.
  • To process payments, invoices, and accounting records.
  • To send newsletters, resources, and marketing communications where you have opted in (you may opt out at any time).
  • To improve our website, services, and user experience through analytics and feedback.
  • To maintain business and legal records, including for tax, accounting, and regulatory purposes.
  • To protect our legal rights, prevent misuse, and ensure the security of our systems and data.
  • To comply with applicable laws, regulations, and professional obligations.

6. Legal Bases for Processing (If Applicable)

If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction requiring a legal basis for processing, we rely on one or more of the following legal bases:

  • Consent – when you have given clear permission for us to process your personal information for a specific purpose.
  • Contract – when processing is necessary for the performance of a contract with you (for example, to provide coaching services) or to take steps at your request before entering into a contract.
  • Legitimate interests – when processing is necessary for our legitimate business interests and does not override your rights and freedoms.
  • Legal obligation – when processing is necessary for us to comply with a legal or regulatory obligation.

7. Cookies and Similar Technologies

Our website may use cookies and similar tracking technologies to improve your experience, analyze how our site is used, and support our marketing efforts. Cookies are small data files stored on your device when you visit a website.

You can usually set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some features of our website may not function properly. If you use specific analytics or advertising tools (such as Google Analytics, Meta Pixel, etc.), you should describe them here and link to their respective privacy policies where appropriate.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide services, comply with legal and accounting obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of information and your relationship with us. You can customize this section with your specific retention timelines and practices if applicable.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. These measures may include secure systems, restricted access, passwords, encryption, and staff awareness. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

10. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties in the following circumstances. You should adjust this section to list the tools and providers you actually use (for example, scheduling platforms, email marketing tools, payment processors, and practice management software).

  • Service providers who support our operations (such as hosting, email delivery, scheduling, payment processing, and customer relationship management).
  • Professional advisors (such as legal, accounting, or insurance providers) where necessary for legitimate business purposes.
  • Authorities or law enforcement agencies where required by law, court order, or to protect our legal rights.
  • Other parties in connection with a business transaction, such as a merger, sale of assets, or restructuring, subject to appropriate confidentiality safeguards.

11. International Data Transfers

Depending on your location and the tools we use, your personal information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. Where required by law, we will implement appropriate safeguards (such as standard contractual clauses) to protect your information during such transfers. Customize this section to reflect where your business is based and where your service providers are located.

12. Children’s Privacy

Our services and website are generally not directed to children under the age of 18, and we do not knowingly collect personal information from children without appropriate parental or guardian consent. If you believe that we may have collected personal information from a child without proper consent, please contact us so that we can take appropriate steps to remove the information. If you offer coaching services specifically to minors, you should adapt this section to reflect your policies and legal obligations.

13. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights in relation to your personal information. These may include:

  • The right to access a copy of the personal information we hold about you.
  • The right to request correction of inaccurate or incomplete information.
  • The right to request deletion of your information, subject to legal and contractual obligations.
  • The right to object to or restrict certain types of processing.
  • The right to withdraw consent where processing is based on your consent.
  • The right to data portability (in some jurisdictions), allowing you to obtain and reuse your information for your own purposes.
  • The right to lodge a complaint with a data protection authority or regulatory body.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We may need to verify your identity before responding to your request.

14. Third-Party Websites and Links

Our website and communications may contain links to third-party websites, resources, or services that we do not own or control. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites or services you visit or use.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through our website. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

16. How to Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Lekhomo Consulting
11 Parliamentary Village, Hillary Drive, Polokwane, Limpopo, 0699

Email: [email protected]
Phone: +27 72 835 8170

Important Disclaimer

This Privacy Policy template is provided for general informational purposes only and does not constitute legal advice. Privacy and data protection laws vary by jurisdiction and may change over time. We strongly recommend that you review and customize this policy with the help of qualified legal counsel to ensure that it accurately reflects your life coaching practice, your data processing activities, and all applicable laws in the regions where you operate or serve clients.